Tom Robertson Therapy

1. What can I expect to happen during a therapy session

So that you can feel comfortable, relaxed and confident with the therapist, the first part of the session will be to explain the various therapies and discuss and alleviate any concerns that you may have. You will also be assured about the confidentiality of your personal details and therapy.

Once you feel comfortable, your requirements for therapy will be discussed. During this part of the session, notes may be taken describing your requirements and any prevailing medical conditions, for future reference. You will have full access to these notes, if you desire. If you suffer from a medical problem or have any doubts about the suitability of the therapy, you should consult your own doctor first.

The next stage is the application of the therapy to your problem. As there is a considerable variation in the complexity and intensity of problems, the approach used may vary from client to client. For example, for a client suffering from an intense phobia, we may use the 'phobia cure' technique from NLP, followed by hypnotherapy. For a client who has been habitually physically or mentally abused, we may use EFT on the client's 'time line', followed by hypnotherapy. Sometimes the session will be exclusively hypnosis.

Do remember that if you feel uncomfortable at any time during the hypnosis and want to end the session, you will be able to do so.

Finally, you may want to discuss your experiences of the therapy, providing feedback that may be used for the next session, if one is required

To see a NCH video of a typical person discussing their experience with hypnotherapy click below

People often ask prior to therapy, how many sessions they will require. That is difficult to predict as problems vary in intensity and complexity. However usually after the first session, it is easier to make that prediction. Some clients require only 1 session, others require up to 3 or more. Please be assured that our goal is to provide your desired change with as few sessions as possible.

2. Do you provide a free initial consultation

An initial free consultation can be provided. This is usually done by telephone or an online video call via Microsoft Teams, Zoom or WhatsApp.

3. Can you provide references

We are bound by a code of ethics and conduct to respect client confidentiality. For that reason we have not published the names or initials of the clients next to their comments on the Testimonials page on this website.These clients have agreed to be contacted under certain circumstances. So on request, it is possible to communicate with them directly. Other clients have also agreed to provide references.

4. Do you have professional insurance

Yes, a comprehensive Public Liability and Professional Indemnity Insurance is maintained. It is an obligation for all National Council for Hypnotherapy members to have this insurance.

5. What is the National Council for Hypnotherapy (NCH)

The NCH holds one of the largest Registers of Hypnotherapists in the United Kingdom. It was initially formed in 1973 as 'The Hypnotherapy Register' to create a National Membership Organisation for Independent Hypnotherapy Practitioners.

A few of its goals include:
- To maintain a Common Code of Ethics and Practice and a Complaints and Disciplinary Procedure to deal with complaints from any source

- To raise the standards of Hypnotherapy in the UK in every possible way

- To encourage high training standards and participation in our nationally recognised qualification in Hypnotherapy, HPD (Hypnotherapy Practitioner Diploma).

You may contact the NCH at the following address:

- NCH Ltd, 27/28 Eastcastle Street , London W1W 8DH
- Freephone:0800 980 4419

- Website: www.hypnotherapists.org.uk

- E-mail: admin@hypnotherapists.org.uk

6.Can I arrange sessions for groups of people

It is possible to take groups of people during a therapy session, but not everyone might experience the benefits at the same pace. If you want to involve a group, I would strongly recommend that you arrange a small group seminar/workshop.The small group workshops can be arranged for up to 10 people. Workshop topics can include fear of flying, confidence building, weight loss, smoking addiction and performance improvement in sport and arts, for example, but can be be prepared for specific topics, on request. Workshop duration will depend on the topic and can be arranged at times to suit the group.

7. Where do you hold your workshops and seminars

There is an excellent conference facilty within the Chiropractic Centre, which is the preferred choice. However, if it is not convenient to use this conference room, other local locations in Ayrshire, which provide the necessary ambience and catering facilties may be used, depending on the number of participants. Business seminars/workshops may be delivered on the client's premises, if desired. .

8. Do you provide free demonstrations and seminars to organisations

Depending upon your requirement, promotional talks and demonstrations are provided free of charge. In fact most organisations are encouraged to request this. These talks and demonstration might be of particular interest to sports clubs, weight watchers clubs, health clubs, schools and collegesand business organisations, for example.

Standard presentations are available for a number of themes including, Stress Management, Performance Enhancement, Motivation and Confidence Building and Developing Creativity. These can be combined with a number of standard business management presentations to demonstrate how business performance can be improved through the use of the LifeChanges methodology

9. Do you provide hypnotherapy programmes on audio tracks or CDs

Audio tracks and CDs plus instructions for use are available for a variety of topics including stress and anxiety, confidence building, stopping smoking and losing weight and more. A few are currently available on Apps for Android Devices. Tracks can also be made specific to your personal requirements. Please contact me directly if you wish to purchase them, or have a special track made, tailored to your requirements.

10. How do you protect my details and data - Privacy Policy

The way your personal details and data is managed is covered in my Privacy Policy described below.

Privacy Policy

I, Tom Robertson am the Data Controller and Processor of Tom Robertson Therapy.

Reason for Collecting Your Data

The basis on which I keep client data is that of "Legitimate Interests". This means that the data is necessary for me to fulfil the contract that we have together (i.e. to provide therapy) and that it is data that you would reasonably expect me to hold and use.
The data is primarily used to enable me to provide therapy for you. It may also be used anonymously for scientific research purposes and case studies. For those who enquire about therapy, the data I hold includes any information you have sent me by email/text/message and is only used for communicating with you.

Types of Data Collected

For those who book and attend at least one session, the data I hold includes:

- Basic information such as name, address, email address, phone numbers date of birth, and medication
- Information that you give me as part of the work we do together (case notes)
- Records of what interventions that I use in our sessions
- Emails, texts and/or messages that are sent between us
- Information sent from any third party, e.g. GP, and insurance company

Some of the information that you give me may fall under the definition of special category of data as defined by the General Data Protection Regulation.The condition for processing this special data is "processing is necessary for medical diagnosis, the provision of health care or treatment pursuant to contract with a health professional".

Sharing your Data

Data is not shared with anyone, except possibly your GP or other medical consultants, as is necessary for me to provide appropriate treatment, if I believe you are at risk to yourself. Under certain conditions it may be necessary for me to have your medical practitioner's approval (for example, in the case of depression or if you are currently having medical treatment which may impact the type of treatment I provide you with).

Storage of Your Data
Details of where data is held:

- Any emails sent between us are held on my computer's hard drive, which is code protected.
- Any texts sent between us are held on my mobile phone which is code protected.
- Your case notes are handwritten and are kept in a locked filing cabinet.
- I do not store your basic information (other than email address) or case notes on the computer.
- Your data is kept for 10 years. The length of time is based on the stipulation of my insurer. After this time any paper records are shredded and computer records permanently deleted.
However:
- I am not in control of data (including emails and texts) which you send me

If there is any breach of data security Tom Robertson Therapy will give full details to the Information Commissioners Office and any person affected within 72 hours of the breach and do all possible to minimise any potential impact.

Your Rights with regard to the Data held
You have rights with regards to the data held:

The right of access.
I will provide you with all data I hold on you as soon as I can, following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

The right to rectification.
If any data I hold is incorrect, just let me know and I will correct it as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

The right to erasure.
If you wish me to erase your data just let me know and I will delete any computer emails and shred any paper records as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness)

The right to restrict processing.
This would usually be a stop-gap measure before correction of any errors or before erasure

The right to data portability.
This might apply if you want your notes sent to another therapist for example, but it is likely that the easiest solution would come under the right to access, i.e. I would send the data to you.

The right to object to:
o processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling). Tom Robertson Therapy does not engage in these things
o direct marketing. Tom Robertson Therapy does not currently engage in these things.
o processing for purposes of scientific/historical research and statistics. For this, you must provide grounds for your objection.
o automated decision making and profiling. Tom Robertson Therapy does not engage in automated decision making or profiling.

Complaints Procedure,

You can make complaints as follows:
- In the first instance you can choose to complain to Tom Robertson at Tom Robertson Therapy handling of your data.
- You have the right to complain directly to the Information Commissioner's Office (ICO). https://ico.org.uk